Shipping policy

Before submitting an order support ticket, please read the following information in detail and in its entirety.

• Orders are processed in the order they are received. Note: When you pay for faster shipping, it starts after your order processes. Processing time for orders is 3-4 business days (Tuesday through Friday), which excludes units as these may take up to 14 business days. 
• Example: Orders received Friday after 8:00 am EST will be processed starting Tuesday.
• All orders are shipped via USPS, therefore arrival time will be based on your area and carrier.
• All products are shipped from South Florida. Restrictions may apply to some products due to international regulations.
• When you place an order, you can calculate and choose a preferred shipping type, i.e., “Priority Mail,” etc.
• A tracking number via e-mail confirming that your order has been shipped.
• For information regarding our Refund Policy, please visit this page.

Please fill out the form below for any questions related to your order. We will reply to your message via email within 24 to 48 hours.

NOTE: Free Shipping promotions only apply to the U.S. (excludes Hawaii and Puerto Rico). Order total must meet the minimum amount after discounts and before taxes for the promotion to apply.