1-Year Limited Manufacturer Warranty

WARRANTY INFORMATION:

Mane Life Studio warranties apply only to Mane Life Studio Hot Tools branded products. They are only available to the original owner against manufacturing defects in materials and workmanship under regular use. All Mane Life Studio warranties are non-transferable. Warranties do not apply to products purchased from unauthorized vendors. The warranty does not cover accidental damage, damage caused by normal wear and tear, or any damages caused by operating the product outside its intended use, including loss.

WARRANTY PROCESS INFORMATION:

Please do NOT ship us your tool! For tools purchased at manelifestudio.com or Mane Life Studio Salon, please get in touch with us through the email connect@manelifestudio.com. For all warranties redeemed, customers are responsible for shipping & handling.

Chargeback Policy

At Mane Life Studio, Inc., we are committed to providing customers with a seamless and satisfactory shopping experience. To ensure fair and transparent resolution of any issues that may arise, we have established the following chargeback policy. Please note that chargebacks are not authorized, and customers are encouraged to follow the outlined procedures for issue resolution.

1. Contact Customer Support First: We strongly encourage customers to initiate communication with our customer support team first to address any concerns or issues. Our dedicated team is ready to assist you in resolving any problems related to your purchase, and most cases can be resolved more efficiently through direct communication.
2. Eligibility for Chargebacks: Chargebacks should only be considered in cases where the customer has attempted to resolve the issue with our customer support team and believes there has been an unauthorized transaction, fraud, or failure to receive the purchased goods or services.
1. Customers acknowledge that chargebacks are not authorized unless there is a valid reason, as this policy outlines. Customers agree to adhere to and accept the terms of this chargeback policy.
3. Unauthorized Transactions: If you suspect an unauthorized transaction on your account, please get in touch with our customer support immediately. We will promptly investigate the matter and take appropriate actions to address the issue.
4. Fraudulent Activity: In the event of suspected fraudulent activity, customers are advised to report it to our customer support team promptly. We will diligently investigate and take necessary actions to prevent further unauthorized transactions.
5. Failure to Receive Goods or Services: If you have not received the purchased goods or services, please get in touch with our customer support team. We will investigate the matter and take appropriate actions, including providing a refund or resending the goods or services.
6. Documentation Required: Customers initiating chargebacks must provide relevant documentation, such as order confirmation, shipping details, and correspondence with our customer support team. This information will help expedite the investigation process.
7. Resolution Process: Upon receiving a chargeback request, we will conduct a thorough investigation and communicate with the customer involved. We may request additional information during this process. We will take appropriate actions once the investigation is complete, including providing a refund, issuing a replacement, or disputing the chargeback.
8. Chargeback Fees: Customers are responsible for any chargeback fees imposed by financial institutions. If a chargeback is deemed invalid and the customer's account was charged a fee, the customer will be responsible for reimbursing Mane Life Studio for these fees.

By purchasing with Mane Life Studio (www.manelifestudio.com), you acknowledge and agree not to initiate unauthorized chargebacks and to adhere to the terms of this chargeback policy.

If you have any questions or concerns regarding this policy, please contact our customer support team at connect@manelifestudio.com.

Coupon & Discounts Disclaimer Policy

 Mane Life Studio, Inc. may occasionally offer purchase incentives through subscription discount codes. Discount codes are applied on an introductory basis, meaning they are only used on a one-time purchase basis. Discount codes are not perpetuated with the life of the subscriber, purchaser, or this website (www.manelifestudio.com). After the initial use of a coupon code or discount code, products will be charged the regular price unless otherwise stated on our email newsletter footer.

Social Media Policy

 Mane Life Studio, Inc. has developed and actively maintains a social media site to share information videos and generate engagement with fans/followers of our brand through comments and more. Some of these social sites include Facebook, Instagram, and Twitter. As well as Snapchat and Pinterest. This policy is intended to address all similar "social media sites, which may include user-generated content. By accessing, viewing, and posting any content to any of these sites, you are agreeing to the following terms:

As a visitor or user, you agree not to violate any laws and regulations regarding any content you send or receive, including copyright, intellectual property rights laws, and others. You also agree you will not transmit any material in any manner that is unlawful, disruptive, threatening, profane, abusive, harassing, embarrassing, tortuous, defamatory, obscene, libelous or is an invasion of another's privacy, hateful or racially, ethnically or otherwise objectionable as solely determined by Mane Life Studio, Inc.; impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; transmit any unsolicited or unauthorized advertising, promotional materials or any other form of solicitation; transmit any material that contains software "viruses."

Mane Life Studio, Inc. reserves the right to monitor and terminate your access to the social media site at any time, without notice, and for any reason in its sole discretion. Mane Life Studio, Inc. may remove any materials at its sole discretion. You understand and agree that Mane Life Studio, Inc. may disclose your communications and activities with Mane Life Studio, Inc. in response to lawful requests by governmental (including judicial) authorities.

By posting any content on any Mane Life Studio, Inc. social media site, you grant Mane Life Studio, Inc. the irrevocable right to reproduce, distribute, and publish such content, in whole or part, for any purpose Mane Life Studio, Inc. deems appropriate.

You shall defend, indemnify, and hold Mane Life Studio, Inc. and its corporate affiliates and their respective representatives harmless from and against any liabilities resulting from these sites' use.

You acknowledge that you assume all responsibility for the security, privacy, and risks of sending any content over the Internet. Mane Life Studio, Inc. does not control the third-party sites and does not endorse products or services advertised on the social media sites.

These terms of use may be updated at any time, and each time a user accesses a social networking site, the new terms of use will be in effect.

Mane Life Studio, Inc. reserves the right to update and modify these policies at any time. Customers are encouraged to review these policies periodically.

Last Updated: December 7, 2023, at 11:40 PM, Est.